Last night my girlfriends and I went out to celebrate a very
special birthday. I knew I’d be
splurging a bit so I checked out the menu online before heading out. I wanted
to have an idea of how much I’d be spending. I settled on a moderately priced mushroom ravioli but when I
got to the restaurant the price was 20% more than the price listed online.
Sure,
in the scheme of things it was only an additional $3, but then I got to
thinking; If everyone’s dish was 20% more at the restaurant than online, that’d
be a hugely substantial increase- especially with a party of 10.
I
pulled up the restaurant’s site on my phone and pointed out the discrepancy to
the manager. We wound up with a
table full of complimentary desserts that night.
The
point here isn’t to score free stuff, but to speak up when there’s a misrepresentation
or a mistake.
While
I’ve enjoyed refunds, free replacements, complimentary gift cards, and as of
last night, free desserts, I only like to say something if I feel there’s a
legitimate complaint to be made. I
don’t seek to take advantage of a business, but I also don’t want a business to
take advantage of me- even unintentionally.
As
a kid I was always mortified when my mom complained. So for a long time I let myself get screwed over when things
weren’t as advertised or a service wasn’t up to par or when something wasn’t
what I asked for or ordered. But
over the years I’ve learned that silence isn’t always golden and it’s worth it
to speak up. So next time
something seems off or you’re less than pleased, kindly point it out and ask
for what you deserve- 100% satisfaction.
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